Transfer: from CRUISE TERMINAL to GRAND HOTEL MATTEI (Ravenna)

- Transfer by minivan with driver
---------------------
- Rate: 1 passenger with 1 piece of luggage
1 seat
1 piece of luggage (as per useful information)
---------------------
- Rate: 1 passenger with 2 pieces of luggage
1 seat
2 pieces of luggage (as per useful information)
---------------------
- Rate: family package
4 seats
4 pieces of luggage (as per useful information)
---------------------
- Rate: family package with extra luggage
4 seats
6 pieces of luggage (as per useful information)

Contacts
For any questions regarding this service, please contact us:
   - Email: transfer@visitravenna.it
   - Phone: +39 0544 482838
   - WhatsApp: +39 348 4504049
-----------------
Luggage
This service operates with shared vehicles, therefore luggage space is limited.
Each item placed in the luggage compartment counts as 1 unit, regardless of its size.

The following are considered luggage items:
   - Suitcases of any size
   - Cabin trolleys
   - Strollers
   - Foldable wheelchairs
   - Any object that occupies space in the luggage compartment

A personal item, such as a small handbag or backpack that can be kept on your lap, is not considered a luggage item or unit.
To guarantee the service, it is essential to indicate the correct number of luggage items at the time of booking. If the number of items exceeds what was declared, the service cannot be guaranteed.
If you have any doubts or special luggage requirements, please contact us before booking at transfer@visitravenna.it.
-----------------
Pick-up Time and Punctuality
The time indicated on your voucher is the time from which you must be ready in the hotel lobby or at the selected pick-up point.
As this is a shared service, the vehicle may arrive within 10 minutes after the scheduled time. This depends on route organisation and any other pick-ups scheduled within the same time slot.
If the vehicle exceeds a delay of 10 minutes, please contact us (preferably via WhatsApp) at +39 348 4504049 so that we can promptly update you.

Please:
   - Wait in the hotel lobby or at the selected pick-up point
   - Be ready and reachable by phone

We will always do our best to be punctual; however, traffic or unexpected route changes beyond our control may occasionally affect timing.
-----------------
Vehicle Identification
The vehicle will display the “Visit Ravenna” logo, and the driver will have the list of booked passengers.

Please:
   - Make sure the vehicle matches your reservation
   - Do not board other vehicles

In case of any doubt or uncertainty, please contact us before making any decision: we are available to verify the situation and assist you.
If you independently decide, without prior contact with our office, to use a different service, no refund can be granted.
For further details, please refer to our cancellation policy.
-----------------
Special Requests (must be communicated in advance)
Any special requirement must be communicated before booking by writing to: transfer@visitravenna.it

Examples of special requests:
   - Vehicle approved for passengers with disabilities or wheelchair access
   - Reduced mobility
   - Approved child seat (please specify the child’s age)
   - Oversized luggage requirements

We will verify availability and inform you of any applicable additional charges.
Without prior notice, we cannot guarantee the availability of the appropriate vehicle or equipment.
-----------------​​​​​​​
Invoice Request
If you require an invoice, it must be requested before making payment by contacting our office at: transfer@visitravenna.it.

Pick-up point:
- get off the ship, exit the terminal, and look for the staff with uniforms or VISIT RAVENNA signs.

Drop-off point:
- Grand Hotel Mattei: V.le Enrico Mattei, 25 (map)

Read our terms and conditions.