Terms and Conditions

Please note that credit card payments for Ravenna Incoming Soc. Cons. are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as RAVENNA INCOMING on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an email to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

Purchase of a service from Ravenna Incoming implies acceptance of the following terms and conditions.

Cancellation - If a service is cancelled less than three days (72 hours) before the scheduled departure time, 100% of the price must be paid. If a service is cancelled more than three days (72 hours) before the scheduled departure time, the price will be totally refunded except for the following:

  1. Tickets and reservations that have already been made for the client will not be refunded
  2. Bank charges related to the payment of the service will not be refunded.

Force Majeure Ravenna Incoming, its agents, representatives and contractors are not liable and will not provide refunds for any events which are caused as a result of acts of God or Governments, war hostilities, political unrest, riots, civil strife, labor dispute, strike, natural or nuclear disaster, fire, theft, epidemics, medical or customs regulations, technical or administrative problems with transport, closure of airports, breakdown of machinery, adverse weather conditions, water shortages or any other occurrences beyond our immediate control and which, despite all due care being taken, could not have been avoided.

In case of force majeure, Ravenna Incoming reserves the right (but makes no guarantees) to offer substitute services that it judges may be an adequate replacement for the originally scheduled service. If no substitute is available, or the substitutes offered are not accepted, no refunds will be made.

Responsibility Ravenna Incoming - act as an agent for carefully selected service providers, all of which are independently owned and managed. Ravenna Incoming shall not become liable for any personal injury, property damage, accident, delay, inconvenience or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the service providers. By engaging Ravenna Incoming and making payment for the specified services, you agree to hold Ravenna Incoming harmless in making arrangements on your behalf and that any claims of damages, refunds or credits shall be sought directly from the service providers.

Delays and no-shows - Upon confirmation of your service, you will receive a voucher specifying the details of the service as well as contact information for Ravenna Incoming assistance. If you anticipate that you will be delayed for any reason and will not be able to honor your scheduled meeting time, it is your responsibility to call the Ravenna Incoming office, to inform of your delay. Whenever possible we will do our best to offer you an alternative tour if available no extra cost, however it may happen that a reschedule is not possible or that it incurs an additional cost. If a call is not made prior to reservation time, and/or you are not able to be present for your meeting time, the service will be considered a no-show. No-show clients cannot re-schedule the service and must re-book the service at the full price.

Notice of Non-Receipt of Service Vouchers - If the requested vouchers have not arrived prior to your departure date, it is your responsibility to contact Ravenna Incoming at least one full business day before your departure from your home country, so that the necessary information can be resent. Failure to contact us to allow re-sending may result in loss of your reservation and/or tickets for which we will not be responsible.

Reviewing Voucher Information - While Ravenna Incoming takes the utmost care in making sure the information on your travel vouchers is complete and accurate, it is your responsibility to carefully read and review vouchers immediately after receiving them. Failure to contact us in time to allow for the correction and re-sending of vouchers could result in the loss or cancellation of your services listed on the voucher for which we will not be responsible, and in such case no refunds will be possible.

Service changes - While we make our best to accommodate all client needs, Major changes requested by the client to Ravenna Incoming after the voucher has been finalized and sent to the client, may incur a modification charge of up to 100 Euro. The modification charge adds up to any other additional cost may be required for the change (e.g. purchase of additional tickets, inclusion of more participants, rent of a bigger auto). Minor changes to the service (like a small modification of the itinerary) may not incur additional cost. Changes to the voucher that arise from an error made by Ravenna Incoming will never generate any additional cost.